Refund & Return Policy

At Triola Home Ltd, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

🔁 Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by proof of purchase (receipt or order confirmation)

📩 How to Start a Return

To initiate a return, please contact us at:
hello@triolahome.co.uk

Once your return is approved, we will provide:

• Return instructions
• The return address

Please note:
Items sent back without prior approval will not be accepted.

📦 Return Shipping

Customers are responsible for return shipping costs unless the item is:

• Defective
• Damaged
• Incorrect

⚠️ Damages & Issues

Please inspect your order upon arrival.

If your item is:

• Damaged
• Defective
• Incorrect

Contact us immediately at hello@triolahome.co.uk with photos, and we will resolve the issue promptly.

🚫 Non-Returnable Items

We cannot accept returns for:

• Used candles
• Custom or personalised products
• Sale items
• Gift cards

For hygiene and safety reasons, candles that have been lit or used cannot be returned.

🔄 Exchanges

We do not offer direct exchanges.

To get a different item:

1. Return your original item
2. Place a new order once the return is approved

🇪🇺 EU Customers – 14 Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must be:

• Unused
• In original packaging
• Accompanied by proof of purchase

💳 Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method
• Processing time: up to 10 business days

Please note:

• Your bank or card provider may take additional time to process the refund

If more than 15 business days have passed since approval, please contact us at:
hello@triolahome.co.uk

📍 Important

Returns must be sent to the address provided after approval.

📧 Need Help?

For any questions regarding returns or refunds, contact us at:
hello@triolahome.co.uk

Thank you for choosing Triola Home Ltd.