Shipping policy
Shipping Policy – Triola Home
At Triola Home, we aim to deliver your candles safely, efficiently, and with care. Please read our shipping policy below for full details.
📦 Order Processing
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All orders are processed within 1–2 business days.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Once your order is dispatched, you will receive a confirmation email with tracking details (if applicable).
🚚 Shipping Methods & Delivery Time
United Kingdom:
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Standard Delivery: 2–4 business days
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Express Delivery (if available): 1–2 business days
Delivery times are estimates and may vary depending on courier delays or peak periods.
💰 Shipping Costs
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Shipping costs are calculated at checkout based on your location and order size.
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Free shipping may be offered on selected promotions or order values.
📍 Delivery Address
Please ensure your shipping address is correct at checkout.
Triola Home is not responsible for delays or lost parcels due to incorrect address details.
📦 Packaging & Care
Each Triola candle is carefully packed to ensure it arrives in perfect condition.
Due to the handcrafted nature of our products, slight variations may occur.
🔁 Returns & Damaged Items
If your order arrives damaged:
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Please contact us within 48 hours of delivery
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Include clear photos of the item and packaging
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We will arrange a replacement or refund accordingly
📬 Lost or Delayed Orders
If your order has not arrived within the expected timeframe:
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Please allow an additional 2–3 days for delays
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Contact us if the issue persists, and we will assist you promptly
🌍 International Shipping (Optional – if applicable)
We may offer international shipping in the future. Any updates will be reflected here.
📩 Contact Us
For any shipping-related queries, please contact us at:
hello@triolahome.co.uk (update if needed)
Thank you for choosing Triola Home.
We appreciate your support and aim to provide a seamless delivery experience.